Roseline THERON (Université de Nancy 2) : « London Transport/Transport for London: politics, management and public service values... an unstable mix? ».
The transport organising authority for London has been a political football for decades, and a consultant's playfield for the last ten years – to the least. As the governance of the capital went astray throughout the Thatcher years, London Transport, its management and harshly-streamlined staff valiantly tried to hold on to their values, and weather through the changes forced upon them by the new people in charge. With New Labour came the Greater London Authority, and a new body named Transport for London which started as an empty nutshell to end up swallowing London Transport, a dozen satellite agencies and replacing a seventy-year-long love/hate relationship between LT and the capital's inhabitants by PR jargon and glossy paper publications. This paper intends to show how the successive management patterns experienced by LT/ TfL have utterly changed its structures, people and processes. However, the top-down corporate culture change attempts have met unexpected resistance and resilience from the traditional engineer culture.
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